tag:blogger.com,1999:blog-9144505959002328789.post2761261438058513589..comments2024-03-18T10:27:09.952+01:00Comments on Karlsson on databases and stuff: Finally MySQL gets World-class support!Karlssonhttp://www.blogger.com/profile/04874338187076980133noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-9144505959002328789.post-16284450540715640172011-03-21T10:19:16.245+01:002011-03-21T10:19:16.245+01:00The MySQL support system in the sun days:
- easy c...The MySQL support system in the sun days:<br />- easy case submit page, it even remembered previous answers.<br />- very fast response even for low priority issues.<br />- easy escalation (only used that once or twice)<br /><br />Some other support systems require multiple pages of information before a case can be submitted. And with other support companies they first ask for information they already have.<br /><br />So I hope that the support system for MySQL products will still be world class the coming years.Daniël van Eedenhttps://www.blogger.com/profile/14757324605223498151noreply@blogger.comtag:blogger.com,1999:blog-9144505959002328789.post-89800313752995996132011-03-16T20:00:23.075+01:002011-03-16T20:00:23.075+01:00+1 Anders. The MySQL Support (now in Oracle) organ...+1 Anders. The MySQL Support (now in Oracle) organization is still largely staffed by many of the same folks who had been supporting the product for a very long time. Speaking personally as someone who worked on that team from MySQL and through Sun days I can assure you that I have not seen in all my years as much true dedication to providing industry leading support services. There was no pressure to meet KPIs or any such crap - it was all about solving customer problems and leaving them pleasantly impressed that we went above and beyond. My hat goes off to those who are still there, as I am sure they continue to do their best at what they do best.Lachlan Mulcahyhttps://www.blogger.com/profile/06776705172583578711noreply@blogger.comtag:blogger.com,1999:blog-9144505959002328789.post-18196685595040071632011-03-16T03:05:21.566+01:002011-03-16T03:05:21.566+01:00If we weren't previously receiving world class...If we weren't previously receiving world class support can we get a rebate?Mark Callaghanhttps://www.blogger.com/profile/09590445221922043181noreply@blogger.comtag:blogger.com,1999:blog-9144505959002328789.post-75157596054863314282011-03-15T19:58:48.276+01:002011-03-15T19:58:48.276+01:00What?? Oracle bought Percona!? No Way!What?? Oracle bought Percona!? No Way!Jonathan Levinhttps://www.blogger.com/profile/17336586681878234499noreply@blogger.comtag:blogger.com,1999:blog-9144505959002328789.post-43351566518267440052011-03-15T17:35:54.002+01:002011-03-15T17:35:54.002+01:00Matt: lol! The remaining MySQL staff at Oracle sti...Matt: lol! The remaining MySQL staff at Oracle still rock ;)<br />What I mean is there are other MySQL based companies with ex-MySQL staff too offering "World Class Support" (I have no idea about Rackspace's since it isn't related my department)LinuxJedihttps://www.blogger.com/profile/03203602815866231586noreply@blogger.comtag:blogger.com,1999:blog-9144505959002328789.post-33188848693092618252011-03-15T17:27:35.277+01:002011-03-15T17:27:35.277+01:00@LinuxJedi : I take umbrage at the insinuation! Se...@LinuxJedi : I take umbrage at the insinuation! Several support guys that are still there also came from the company you're at now. I think it's a wash.Matthew Montgomeryhttps://www.blogger.com/profile/04421029174237420523noreply@blogger.comtag:blogger.com,1999:blog-9144505959002328789.post-43385014747858723702011-03-15T16:17:16.971+01:002011-03-15T16:17:16.971+01:00I'm not quite sure about that, quite a few of ...I'm not quite sure about that, quite a few of the MySQL Support guys moved on and are staffing other companies with World Class Support :)LinuxJedihttps://www.blogger.com/profile/03203602815866231586noreply@blogger.com